Discussion : Better Support for US based customers.
18/09/2018 20:56:04  (édité: 18/09/2018 20:58:06)
I been haveing problems with one of my servers and its been sown for a couple days. I know that the company is in France so there is a big time difference. It would be nice if there was a tech support for our time zones as well so we dont have to wait so long to hear back. That was main problem with last host I used is that they were 5 hours different in time and was hard to get any answers. If not adding support team in US atleast add a night time support team to hancle the US support.


J'ai eu des problèmes avec l'un de mes serveurs et cela a été semé pendant quelques jours. Je sais que l'entreprise est en France, il y a donc un grand décalage horaire. Ce serait bien s'il y avait un support technique pour nos fuseaux horaires aussi nous n'avons pas besoin d'attendre si longtemps pour entendre. Le principal problème avec le dernier hôte que j’ai utilisé est qu’ils étaient différents de 5 heures et qu’il était difficile d’obtenir des réponses. Si vous n’ajoutez pas d’équipe d’assistance aux Etats-Unis, ajoutez une équipe de support de nuit pour aider le support américain.
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Discussion : Better Support for US based customers.

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